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Frequently Asked Questions

How long will it take to arrive?

Orders are typically processed within 2-4 business days. Once shipped, delivery usually takes 3-7 business days depending on the carrier and destination.

What ingredients do you use?

Butta's by Marchelle products are made with high-quality oils and butters such as shea butter, mango butter, jojoba oil, grapeseed oil, and vitamin E. Each product page includes a full ingredient list.

Are your products natural?

Our products are crafted in small batches using plant-based oils, nourishing butters, and carefully selected fragrance or essential oils.

Can I return opened products?

Due to the personal care nature of our products, we do not accept returns or exchanges. If your order arrives damaged or incorrect, please contact us within 7 days of delivery and we will gladly help resolve the issue.

How should I store my products?

Store your products in a cool, dry place away from direct heat or sunlight to maintain the best texture and quality.

Are your products safe for sensitive skin?

Our products are made with gentle ingredients, but everyone's skin is different. We recommend reviewing the ingredient list and performing a small patch test before full use.